39 U.S.C. § 2803 — Performance plans

(a) The Postal Service must prepare an annual performance plan covering every program activity in its budget and include it in the comprehensive statement under section 2401(e). The plan must: (1) set performance goals defining the performance level to be achieved; (2) state those goals objectively, in numbers, and in measurable form unless subsection (b) applies; (3) briefly describe the processes, skills, technology, and human, capital, information, and other resources needed; (4) set performance indicators for measuring or assessing outputs, service levels, and outcomes; (5) provide a basis for comparing actual results with goals; and (6) describe how measured values will be verified and validated. (b) If objective, numerical, measurable goals are not feasible for a program activity, the Postal Service may use an alternative. It must either (1) separately describe (A) a minimally effective program and (B) a successful program, precisely enough for an accurate independent decision about which description the activity meets, or (2) explain why expressing any performance goal is infeasible or impractical. (c) The Postal Service may combine, split, or consolidate activities in a complete and informative plan, but may not omit or minimize a major function or operation. (d) It may prepare a nonpublic annex for activities or portions relating to (1) avoiding interference with criminal prosecution or (2) matters otherwise exempt from public disclosure under section 410(c).