25 U.S.C. § 5903 — Establishment of Realty Ombudsman position

(a) Generally The Director^* must establish within the Division of Real Estate Services of the Bureau^* the position of Realty Ombudsman, who must report directly to the Secretary^* of the Interior. (b) Functions The Realty Ombudsman must— (1) ensure that the applicable Bureau offices are meeting the mortgage review and processing deadlines established by section 5902(a) of this title ; (2) ensure that the applicable Bureau offices comply with the notices required under subsections (a) and (b) of section 5902 of this title ; (3) serve as a liaison to other Federal agencies, including by— (A) ensuring the Bureau is responsive to all of the inquiries from the relevant Federal agencies; and (B) helping to facilitate communications between the relevant Federal agencies and the Bureau on matters relating to mortgages on Indian land^*; (4) receive inquiries, questions, and complaints directly from Indian Tribes, members of Indian Tribes, and lenders in regard to executed residential leasehold mortgages, business leasehold mortgages, land mortgages, or right-of-way documents; and (5) serve as the intermediary between the Indian Tribes, members of Indian Tribes, and lenders and the Bureau in responding to inquiries and questions and resolving complaints.