47 U.S.C. § 552 — Consumer protection and customer service
submitted 92 years ago by Pub. L. 98-549 to r/title-47-TELECOMMUNICATIONS · 332 words · no verdicts yet
A translation hasn’t been published for this section yet. The official text below is complete and authoritative.
A franchising authority may establish and enforce—
customer service requirements of the cable operator*; and
construction schedules and other construction-related requirements, including construction-related performance requirements, of the cable operator.
The Commission shall, within 180 days of October 5, 1992, establish standards by which cable operators may fulfill their customer service requirements. Such standards shall include, at a minimum, requirements governing—
cable system* office hours and telephone availability;
installations, outages, and service calls; and
communications between the cable operator and the subscriber (including standards governing bills and refunds).
A cable operator may provide notice of service and rate changes to subscribers using any reasonable written means at its sole discretion. Notwithstanding section 543(b)(6) of this title or any other provision of this chapter, a cable operator shall not be required to provide prior notice of any rate change that is the result of a regulatory fee, franchise* fee, or any other fee, tax, assessment, or charge of any kind imposed by any Federal agency*, State*, or franchising authority on the transaction between the operator and the subscriber.
Nothing in this subchapter shall be construed to prohibit any State or any franchising authority from enacting or enforcing any consumer protection law, to the extent not specifically preempted by this subchapter.
Nothing in this section shall be construed to preclude a franchising authority and a cable operator from agreeing to customer service requirements that exceed the standards established by the Commission under subsection (b). Nothing in this subchapter shall be construed to prevent the establishment or enforcement of any municipal law or regulation, or any State law, concerning customer service that imposes customer service requirements that exceed the standards set by the Commission under this section, or that addresses matters not addressed by the standards set by the Commission under this section.
Source credit: (June 19, 1934, ch. 652, title VI, § 632, as added Pub. L. 98–549, § 2, Oct. 30, 1984, 98 Stat. 2796; amended Pub. L. 102–385, § 8, Oct. 5, 1992, 106 Stat. 1484; Pub. L. 104–104, title III, § 301(g), Feb. 8, 1996, 110 Stat. 117.)
- 1934Enacted · Pub. L. 98-549 · 98 Stat. 2796
- 1992Amended · Pub. L. 102-385 · 106 Stat. 1484
- 1996Amended · Pub. L. 104-104 · 110 Stat. 117
A history note hasn’t been published yet. The record shows enactment by Pub. L. 98-549 on 1934-06-19.
all 0 arguments · sorted by: best
no arguments yet — make the first case