42 U.S.C. § 13631 — Requirement to provide service coordinators

(a) In general: To the extent funding is available for this, the Secretary must require owners of "covered federally assisted housing" (defined in subsection (d)) that get this funding to employ or hire one or more "service coordinators" to arrange support services for the elderly and disabled families living there. No elderly or disabled family can be forced to accept these services. (b) Responsibilities: Each service coordinator must (1) talk with the owner, tenants, tenant organizations, resident management organizations, service providers, and others to identify residents' particular needs and the services that fit them; (2) manage and coordinate providing those services to residents; (3) may train tenants on their obligations as tenants, or arrange that training; (4) must meet the minimum qualifications required under section 8011(d)(4); and (5) may carry out other appropriate activities for residents. (c) Included services: The support services can include health-related services, mental health services, non-medical counseling, meals, transportation, personal care, bathing, toileting, housekeeping, chore help, safety services, group and social activities, help with medications (following state law), case management, personal emergency response systems, telemarketing-fraud education under subsection (f), and other appropriate services. These can be provided through any federal agency or other public or private organization. (d) Covered federally assisted housing: Here, "covered federally assisted housing" means federally assisted housing as defined in section 13641(2), except it doesn't include the housing types described in subparagraphs (C) and (D) of that section. (e) Services for low-income elderly or disabled families near certain projects: For service coordinators serving housing described in section 13641(2)(B) through (G), references to elderly or disabled residents "of a project" include low-income elderly or disabled families living nearby, not just those living in the project itself. (f) Protection against telemarketing fraud: (1) In general — Working with the Secretary of Health and Human Services, the Secretary must set standards for service coordinators who educate elderly residents about telemarketing fraud, designed to warn them of the dangers and help investigate and prosecute fraudulent telemarketers. (2) Contents — Those standards must require that the education (A) tell residents about the prevalence of telemarketing fraud aimed at elderly people, how it works, how to spot it, how to protect themselves (including the danger of giving bank, credit card, or personal information to unsolicited callers), how to report suspected fraud, and their consumer protection rights under federal law; (B) provide any other information the Secretary thinks is needed to protect residents; and (C) reach residents through appropriate means — which may include on-site presentations, public service announcements, printed materials, a website, and calling residents whose names appear on "mooch lists" seized from fraudulent telemarketers.