5 U.S.C. § 323 — Lead agency officials for Government service delivery

(a) Responsibility for Government Service Delivery^*. The head of every federal agency^* is responsible for that agency's service delivery. At a minimum, this means working to improve and enhance the agency's services, to better achieve its mission and to build and keep public trust, transparency, and accountability.

(b) Lead Agency Service Delivery Officials. Within a year of this subchapter becoming law, every agency head had to name a senior official — who could be the agency's own deputy head — to carry out this subchapter. That official must: report directly to the agency's head or deputy head; have enough real authority to actually put service-delivery improvements into effect, especially for the parts of the agency that serve the most people (called "high impact service providers"); coordinate and carry out, as the agency head directs and working with the right agency officials, efforts to improve the agency's services and how it delivers them; submit a plan for improving the agency's service delivery, whenever the governmentwide Federal Government Service Delivery Lead directs; coordinate collecting and reporting the data required under section 322 and use it to improve service delivery; help different offices within the agency, and different agencies, work together — in coordination with the Lead — to improve service delivery; help the agency carry out the 21st Century Integrated Digital Experience Act; and help build service-delivery requirements into the agency's own plans, such as its strategic plan or annual performance plan.