20 U.S.C. § 9575 — Performance management
submitted 24 years ago by Pub. L. 107-279 to r/title-20-EDUCATION · 146 words · no verdicts yet
The Director must make customer service a priority for Institute and National Education Center work. The section lists six methods for improving satisfaction and access to information.
The Director* must ensure Institute* and National Education Center activities prioritize customer service and achieve high customer satisfaction by (1) creating and improving feedback systems to anticipate needs; (2) sharing information promptly in accessible, usable formats; (3) using modern technology and other available methods, including electronic State* and local data, to collect and distribute information, data, and reports efficiently and promptly; (4) setting and measuring performance against data-quality indicators; (5) continually improving management strategies and practices; and (6) making information available to the public quickly.
The Director* shall ensure that all activities conducted or supported by the Institute* or a National Education Center make customer service a priority. The Director shall ensure a high level of customer satisfaction through the following methods:
Establishing and improving feedback mechanisms in order to anticipate customer needs.
Disseminating information in a timely fashion and in formats that are easily accessible and usable by researchers, practitioners, and the general public.
Utilizing the most modern technology and other methods available, including arrangements to use data collected electronically by States and local educational agencies, to ensure the efficient collection and timely distribution of information, including data and reports.
Establishing and measuring performance against a set of indicators for the quality of data collected, analyzed, and reported.
Continuously improving management strategies and practices.
Making information available to the public in an expeditious fashion.
Source credit: (Pub. L. 107–279, title I, § 185, Nov. 5, 2002, 116 Stat. 1972.)
- 2002Enacted · Pub. L. 107-279 · 116 Stat. 1972
A history note hasn’t been published yet. The record shows enactment by Pub. L. 107-279 on 2002-11-05.
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