49 U.S.C. § 42307 — Requirement to maintain a live customer chat or monitored text messaging number

(a) Requirement.— (1) In general .— A covered air carrier that operates a domestic or international flight to, from, or within the United States must maintain— (A) a customer service telephone line staffed by live agents; (B) a customer chat option that allows for customers to speak to a live agent within a reasonable time, to the greatest extent practicable; or (C) a monitored text messaging number that enables customers to communicate and speak with a live agent directly. (2) Provision of services .— The services required under paragraph (1) must be provided to customers without charge for the use of such services, and must be available at all times. (b) Rulemaking Authority .— The Secretary must promulgate such rules as may be necessary to carry out this section. (c) Covered Air Carrier Defined .— In this section, the term “covered air carrier” means an air carrier that sells tickets for scheduled passenger air transportation on an aircraft that, as originally designed, has a passenger capacity of 30 or more seats. (d) Effective Date .— Beginning on the date that is 120 days after the date of enactment of this section, a covered air carrier must comply with the requirement specified in subsection (a) without regard to whether the Secretary has promulgated any rules to carry out this section as of the date that is 120 days after such date of enactment.