49 U.S.C. § 42308 — DOT airline customer service dashboards

(a) Requirement To Establish and Maintain Publicly Available Dashboards — The Secretary of Transportation must establish, maintain, and make publicly available the following online dashboards for keeping aviation consumers informed about certain policies of, and services provided by, large air carriers (as the term is defined by the Secretary) to the extent that the policies or services exceed what is required by Federal law:
(1) Delay and cancellation dashboard — A dashboard that displays information regarding the services and compensation provided by each large air carrier to mitigate any passenger inconvenience caused by a delay or cancellation due to circumstances in the control of the carrier.
(2) Explanation of circumstances — The website on which the dashboard is displayed must explain the circumstances under which a delay or cancellation is not due to circumstances in the control of the large air carrier (the as a delay or cancellation due to a weather event or an instruction from the Federal Aviation Administration Air Traffic Control System Command Center) consistent with section 234.4 of title 14, Code of Federal Regulations.
(3) Family seating dashboard — A dashboard that displays information regarding which large air carriers guarantee that each child must be seated adjacent to an adult accompanying the child without charging any additional fees.
(4) Seat size dashboard — A dashboard that displays information regarding aircraft seat size for each large air carrier, including the pitch, width, and length of a seat in economy class for the aircraft models and configurations most commonly flown by the carrier.
(5) Family seating sunset — The requirement in subsection (a)(3) ends on the date on which the rule in section 516 of the FAA Reauthorization Act of 2024 is effective.
(b) Accessibility Requirement — In developing the dashboards required in subsection (a), the Secretary must, to ensure the dashboards are accessible and contain pertinent information for passengers with disabilities, consult with the Air Carrier Access Act Advisory Committee, the Architectural and Transportation Barriers Compliance Board, any other relevant department or agency to determine appropriate accessibility standards, and disability organizations, including advocacy and nonprofit organizations that represent or provide services to individuals with disabilities.
(c) Limitation on Dashboards — After the rule required in section 516 of the FAA Reauthorization Act of 2024 is effective, the Secretary cannot establish or maintain more than 4 different customer service dashboards at one time.
(d) Provision of Information — Each large air carrier must provide to the Secretary the information as the Secretary requires to carry out this section.
(e) Sunset — This section ends on October 1, 2028 .